Refund Policy

1. Eligibility Window

Requests for refunds must be submitted within 30 calendar days after the customer receives the order. Requests submitted after this window will not be approved.

2. Qualified Refund Scenarios

Refunds may be approved under the following conditions:

Items arrive damaged, defective, or with manufacturing flaws
Incorrect products are shipped by our warehouse team
Products arrive expired or with compromised packaging that affects safety

Customers must provide clear photos or video evidence of damaged goods, incorrect items, or defective packaging when submitting a refund request.

3. Non-Refundable Situations

Refunds will not be issued for:

Change of mind or accidental purchase after delivery
Minor packaging imperfections that do not impact product safety
Delayed delivery caused by third-party carriers or customs authorities
Products that have been opened, partially used, or improperly stored by the customer
Customs duties, import taxes, or local clearance fees

4. Return Shipping

For approved returns, customers are responsible for the cost of return shipping unless the error is caused directly by our warehouse. Returned items must remain unopened and in original sellable condition, unless the product is damaged or defective upon arrival.

5. Refund Processing

Once returned goods are received, inspected, and verified, approved refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method. Processing speeds depend on banking institution timelines, which are outside our control.

6. Partial Refunds

Partial refunds may be offered for orders with only one defective or incorrect item, at our discretion.

7. Cancellation Before Shipment

Orders may be cancelled before dispatch. Once the order has been shipped, cancellation is no longer available, and customers must follow the standard refund request process.